Business Customer Research White Paper
'Connecting with Business Customers' is an exclusive Business Customer Research White Paper commissioned by MDS, focused on taking the temperature of enterprise telecoms market right now. We discovered that:
- Gaining better control of telecoms cost is the #1 priority for 2011 (69%), followed by reducing overall telecoms spend (43%) and enhancing the value of telecoms services to the business (37%)
- 65% of telecoms managers recognise there are savings to be made by looking in greater details at telecoms bills and contracts but 52% say reviewing telecoms infrastructure is something they don’t really have time to do
- 38% have plans to reduce the number of CSPs they deal with – 96% of these plan to introduce unified communications
- 74% consider service level agreements to be important although opinion is divided as to whether these are best managed in person (50%) or online (52%)
- 71% would like to better understand the way in which their company communicates
You can download the full report, Connecting with Business Customers, for free - just click on the link.
MDS (formerly Martin Dawes Systems) provides e-care, e-billing and end to end CRM and billing solutions. We enable CSPs to enhance their business customers' experience while driving down costs, improving efficiency and providing revenue assurance.
Key MDS Products
Customer Experience & e-business - e-business enablement for the promotion of revenue growth strategies and customer stickiness through dynamic e-order management, personalized real-time e-care, and multi-service e-billing and analytics.
Customer Management - low risk, low investment managed billing services for Communication Service Providers and Virtual Network Enablers looking to quickly launch converged services, including mobile, fixed-line, WiFi and VoIP.
Business Assurance - advanced data and process analytics that enable complex data integration, low risk ETL migrations, and assured Telecoms management to optimize revenues, improve performance, and reduce fraud and bad debt risk.
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Business e-billing & Analytics
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