Customers

As communication service providers struggle to offer customer service at a profit and cost becomes an increasing challenge, Martin Dawes Systems’ customers continue to prosper, as we focus on delivering solutions designed to reduce cost, improve operational efficiency and improve customer lifetime value. We deliver customer management solutions that enable service providers to bring innovative services to market quickly and efficiently.

Martin Dawes Systems is unique in being able to offer customers much more than a client vendor relationship. Partnerships between our people and their counterparts in customer organizations achieve an exceptional level of trust; each of our customers knows their business objectives are the focus of our time and effort.

We build our understanding of our customers through maintaining open and active channels of communication. This ensures our road map receives their input and delivers to their requirements. We invest in keeping our customers informed with conferences, newsletters and other relevant communications. We invest in customer confidence by delivering the best, most stable solutions in the market.

Consequently, we have established relationships with many of the major operators in the international market including BT, O2, Carphone Warehouse, Vodafone and Orange. By working together, we have dramatically reduced their customer management costs, improved standards of care and helped grow their customer bases and ARPU.