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New SOA-based product reduces costs per transaction, accelerates order fulfilment and enhances customer satisfaction

Warrington, UK, 17th April 2008 - Martin Dawes Systems, an international provider of billing, customer care and business assurance solutions for the communications market, today announced the launch of its Business Process Engine (BPE), a new SOA-based solution for service providers who want to customize their customer service management systems.

The latest addition to the Martin Dawes Systems product family, BPE is a fully customizable solution that dynamically and efficiently automates labour-intensive processes, including fixed-line, mobile and broadband provisioning, sales order processing and e-commerce order fulfilment.  Using BPE will help service providers achieve their goal of bringing complex offerings to market much faster, more cost-effectively and successfully.

Based on a Service-Orientated Architecture (SOA), BPE allows a service provider to encapsulate key business processes, such as new subscriptions or contract upgrades, into individual reusable modules.  A graphical editor is available that allows customers to activate and link these together, quickly and easily automating complex functions.  This delivers considerable operational and cost benefits; processes are much more streamlined with less manual intervention to complete routine tasks, significantly reducing costs per transaction.

The modularity of BPE allows service providers to rapidly customize subscriber management systems and keep pace with a succession of new product and service roll-outs.  BPE allows for the rapid adaptation of processes to accommodate changing business requirements and the strategic migration of systems.

Designed to be integrated with third-party systems, BPE automatically performs a range of data integration functions, such as creating new customer records or updating inventory levels in real-time.  Using the business activity and administrative dashboard the customer can track individual orders, identify the status, review decisions on referred credit checks or set SLAs for individual process steps.

BPE is available as a stand-alone product or pre-integrated within diseMP, the widely used end-to-end subscriber management solution from Martin Dawes Systems.

Gary Steen, Technology Director, Martin Dawes Systems said:

“Operators have to bring new services and products to market much faster than ever before.  And with each new service innovation, a positive customer experience must be delivered every time or the marketing opportunity is lost.  Achieving this presents a real challenge and one that BPE is built to overcome by enabling operators to adapt processes and systems without compromising on service quality.  As an SOA-based solution, BPE is another demonstration of how Martin Dawes Systems is committed to developing innovative solutions that resolve the day-to-day customer management and operational issues affecting service providers.”

To find more about our Business Process Engine please clink here.

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