Welcome to the MDS web site.

MDS Customer Management Platform is an integrated CRM and billing platform for unified communications services that simplifies serving the complex business customer base. It includes an integrated workflow engine that automates substantial elements of the customer lifecycle, reducing Communication Service Provider (CSP) cost and improving customer service. The platform provides sophisticated discounting and price plan configuration, supporting all key aspects of business service offerings and revenue management.

MDS Customer Management Platform offers short project deployment timescales, low deployment risk and low total cost of ownership.

Billing and Rating – scalable support for convergent services, and flexible design support for the complex rating and billing required by business customers.

CRM – CRM functions support complex business hierarchies and convergent services; usage & balance management; invoice enquiry; and Computer Telephony Integration.

Sales and Marketing – comprehensive MIS capabilities support sophisticated Campaign Management from a unified customer management and usage database.

Credit and Collections – support for complex credit management; payment management and debt recovery business processes that are employed by CSPs for revenue management.

Order Management – Web Services and flexible interfaces provide integration to logistics partners for automated fulfilment and returns management, network provisioning, and third-party service provider integration.

The MDS Customer Management Platform delivers:

• Highly scalable, telecommunications-specific software – proven solution deployed at premier sites, scalable to millions of subscribers
• Multi-level hierarchies for business organizations – essential feature in support of acquisition and retention activities for high ARPU B2B clients
• Unified system for pre- and post- payment options – reduces cost and complexity of managing multiple systems
• Integrated database – delivers unified business reporting for total customer value and presents a seamless customer experience
• Workflow management automation – delivers significant reduction in time and resource needed to acquire and manage customers
• Intuitive CRM user interface with white label options – optimizes call handling times and reduces service center costs
• Open architecture - built on leading-edge technologies, Web Services and flexible soft-coded parameters - no high-cost systems integration required
• Out-of-the-box application and functions – reduced time-to-market and efficient revenue management with new products.