Convergent Prepaid Postpaid Explained
The Convergent Prepaid Postpaid (CPP) functionality of diseMP provides support for prepaid and postpaid customers on a unified base.
All customers can be managed from a single CRM system that provides a view of their usage and real-time balance. diseMP can generate convergent customer insight reports for campaigns and retention.
CPP enables the provisioning of hybrid services, whereby corporates, families and even individual subscribers can benefit from a mix of postpaid and prepaid services. A simple example of this would be a subscriber who has their voice calls on postpaid and content downloads on prepaid.
CPP functionality:
- Delivers real-time rating, credit control and session control. This helps to minimize the risk of bad debt through real-time credit limits and provides postpaid customers with the assurance of predictable bills.
- Offers recurring balance reloads, or top-ups, following successful direct debit or credit card payment. Customers can make payments by calling the contact centre or through the SelfCare system.
- Offers the ability to build account structures that contain a mix of prepaid and postpaid subscribers. Mixed payment types can be supported within business accounts, family plans and other groups.
- Provides the ability to offer both prepaid services and postpaid services to an individual customer.
- Provides Closed User Group support. This offers the ability to define payment type for calls to specified destinations, such as calls to parents or colleagues, and the ability to apply discounts for Closed User Group calls.
Convergent Prepaid Postpaid (CPP) Architecture
The open architecture design and CPP functionality of diseMP enables it to easily integrate with third-party prepaid platforms, providing a unified system for the management of prepaid and postpaid subscriptions.
diseMP provides generic interfaces and adaptors. The real-time interface between the prepaid platform and diseMP supports subscription provisioning and network management features, including the ability to retrieve the prepaid subscriber’s current balance.
Depending on the capabilities of the real-time platform, the notification interface allows events and other notifications, such as exceeding a usage limit, to be passed to diseMP.
Finally, web service adaptors allow diseMP to be quickly integrated with other systems, such as interactive voice response (IVR) systems, wholesale network top-up systems (eg banking ATM networks) and USSD gateways.
