diseMP Modules

Credit & Collections

Profit protection is a key area for operators and service providers looking to grow their businesses. Service providers are looking to enforce preventative and corrective strategies in order to maximize profit margins, improve customer satisfaction and, ultimately, increase shareholder value.

diseMP is designed to address all issues that can impact revenue, including rating and billing errors, customer usage control, bad debt management and collections.

Credit and collections involves a large number of processes, systems and information sources across the organization. diseMP credit and collections is pre-integrated into the total solution, reducing the potential of data leakage. An independent solution will require the development of many new interfaces to interact across the business, increasing the risk of revenue leakage.

Credit & Collection Components:

Payment Management

Payment management facilitates the efficient and secure processing of customer payments through multiple payment types, including postal payments, direct debit, credit card and bank giro credit.

Debt Recovery

The debt recovery process uses the Workflow Engine to methodically communicate with customers ensuring the efficient collection of accounts receivable.

Credit Management

The Workflow Engine in diseMP enables automatic usage controls to monitor high spend, helping to prevent abuse and fraud.