diseMP (MultiPlay) is our award-winning billing and CRM software: an advanced end-to-end system to manage convergent prepaid and postpaid customers on a unified system, reducing the cost and complexity to your business.
Our platform offers consolidated billing and CRM for total next-generation convergence on a single bill. diseMP empowers your organization to deliver multiple network-agnostic services and provides the flexibility needed to quickly bundle new product and service offerings. It delivers the ease of an integrated system that presents:
- A single view of the customer, enhancing customer insight
- A single view of products, reducing the number of systems
- A single point of contact, promoting a positive customer experience
- A single point of reporting, delivering enriched business information.
diseMP supports carriers worldwide offering mobile, fixed-line, broadband, WiFi and VoIP services to their corporate and consumer customers.
Key Features |
Key Benefits |
In-built hierarchical structure
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Out-of-the-box support for multiplay and fixed-mobile convergence offerings that require sophisticated account structures, reducing time to market and capital investment. |
Integrated workflow engine
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Powerful tool that automates high-volume, labour-intensive tasks, delivering flexibility and efficiency. |
Soft-coding
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Enables rapid configuration and customization, such as quick turnaround on tariff creation, reducing time to market and operational costs. |
Web services
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Our Web Services provide a standard mechanism for data interchange between diseMP and external systems, automating processes and eliminating the need for costly bespoke development. |
Debt recovery
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Using the Workflow Engine to methodically communicate with customers and facilitate the efficient collection of accounts receivable, diseMP has been shown to significantly reduce overdue debt, increase cash flow and eliminate administrative overheads. |
Reporting
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Unified diseMP database allows customer and business data to be extracted and reported on, providing enriched business information and supporting targeted marketing campaigns. |
Intuitive CRM
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The intuitive nature of the CRM client – designed using CSA input – significantly reduces training requirements and associated cost. |
CTI support
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CTI is an optional call management tool for service centres that delivers efficiency and personalization in handling inbound customer calls. |
To find out how Martin Dawes Systems’ diseMP billing and CRM solution can help you optimize your business, contact us.