diseMP Modules

Order Management

diseMP enables fully automated order processing and facilitates service order provisioning directly to the network. Its order management module integrates with number management, credit referencing and inventory management to offer your organization a complete, pre-integrated solution. Its integration with billing and CRM also provides a full view of the order management process from creation and provisioning to activation.

The service order provisioning functionality allows telesales agents to process product and service orders in real time. Automatic provisioning dramatically reduces the need for manual processes, hence margin-of-error, time-to-market and operational costs are reduced.

The provisioning component is designed to integrate directly with the network and related systems. This flexibility means diseMP can easily integrate with any network environment.

All products and services offered are stored in catalogues. Catalogues can be applied to specified groups, consumers and at all levels of the corporate hierarchy. They are easy to use and adaptable, enabling new products and services to be quickly added to the portfolio then offered, ordered and activated by customer service agents in a single process.

Order Management Components

Number Management

diseMP stores, manages and controls unique customer numbers, including mobile numbers, equipment identifiers and SIM numbers.

Product Catalogue

diseMP allows your organization to build and manage its own catalogue of products, which could include tariffs, handsets and accessories.

Provisioning

Through the diseMP CRM interface, CSAs are able to provision mobile, fixed-line, broadband and other services directly to the network.

Adjustments

diseMP can manage your customers through their entire life cycle, managing new hardware orders, service upgrades, address changes and other in-life adjustments.