Self Service eSuite: Analyser

Analyser is a stand-alone product providing sophisticated bill presentment and invoice analysis tools that enable organizations to investigate their complete communications usage and control expenditure.

Data from multiple billing accounts, multiple billing periods, multiple call types, and from different departments and regions of the organization can be selected, viewed and analysed through an intuitive browser interface. Users can drill down and examine activity and usage in detail, addressing anomalies and reducing costs.

Business customers are a valuable asset; Analyser can help operators to improve service, increase satisfaction levels and demonstrate significant value-add in the service that they provide, promoting the acquisition of new business customers. Analyser provides these important business customers with a window into how employees are using their various communications services.

Analyser‘s rich functionality is delivered to the user in an intuitive browser interface that provides convenient access to key information, such as month-by-month usage trend graphs and reports on highest spenders. It can be easily configured to match your corporate branding requirements. Analyser is billing system independent. This enables the operator to bring together billing information from disparate systems and present the customer with a single, converged view of their mobile, fixed-line, internet, WiFi and VoIP services.

The solution allows customers to quickly and easily resolve many of their billing enquiries without the need to contact customer services. For the operator, the reduction in service calls can lead to lower operating costs and allows agents to focus on revenue-generating activities.