Self Service eSuite: SelfCare

SelfCare is a powerful, rich internet application that delivers flexible functionality, catering to the unique needs of both the business and consumer markets. SelfCare allows service providers and operators to empower their customers by offering the ease and convenience of self-administration of their accounts anytime and anywhere, improving satisfaction and aiding retention.

At the same time it reduces demand on an operator’s call centre, enabling outgoing activity to be built up and potentially reducing operating costs. Our SelfCare application helps drive new revenue channels directly. A service provider’s website is the ideal platform for advertising and promoting new services, accessories, products and tariffs, and by deploying SelfCare this can be done according to specific customer profiles.

SelfCare enables customers to manage and control their telecommunications service, usage and spend, in terms of:

• Reporting
• Analysis
• Cost Control
• Service Configuration