Total Flexibility
diseMP is designed for flexibility to ensure business processes are supported by the solution with minimal operational changes. The system provides core functionality that offers operators and service providers the best foundation for agile billing and strong customer care. Soft-coded parameters have been adopted where it is most advantageous, allowing end-users to specify and change processes directly without turning to IT support.
A key benefit this delivers is in setting up new tariffs – these are typically introduced with little notice and when time to market is essential. The use of soft coding means that the vast majority of new tariffs can be user-defined in line with market demands and marketing ideas, cutting out the long and costly process of specifying and coding system changes.
The diseMP solution covers all functional areas within a single application:
- Customer management
- Network service interfaces (including provisioning and CDR collection)
- Call rating (classification and pricing of calls)
- Billing
- Integration with financials (sales ledger)
- Payment collection (such as Direct Debit collection)
- Interface to Credit Reference organisations
- Interface to logistics for hardware orders
- Reports and data extracts (such as for data warehousing)
- Application Programming Interfaces for integration with external systems.
diseMP can be integrated with other Martin Dawes Systems products such as:
- SelfCare, a rich internet application for online account management
- Web Chat, providing enhanced customer care
- Analyser, for detailed bill analysis and bill presentment
- Business Process Engine, for the automation of manual processes
- Computer Telephony Integration, for enhanced customer care.
