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Managed Service

For Communications Service Providers (CSPs) it’s a challenge to get systems configured and live quickly and further to maintain optimal operations in the midst of persistent change in a strained economic climate.

MDS provides a Managed Service BSS designed to help CSPs leverage the economic and operational advantages of outsourcing that can help speed time-to-market, reduce capital expenditure, improve operational cost-efficiency, and enhance the customer experience.

MDS Managed Service for Telecoms billing delivers, manages and maintains critical business support systems for global CSPs. We provide integrated, hosted solutions that are carefully tailored to balance flexibility with cost-effective operation, offering an extensive service wrap that includes:

• Comprehensive suite of service levels
• Cost-efficient and assured infrastructure management
• Monitoring and validation services for complete business control across infrastructure, applications and processes
• Deep domain expertise and unique capabilities that power a dedicated 24/7 service management organization – the service offers the flexibility to manage specific functions, systems, and third-party services freeing up key internal CSP resource to speed innovation
• Scalable and robust billing platform that supports the rating of convergent Telecoms services
• Adaptive configuration that offers a rapid and flexible approach to manage system changes – complex tariffs, for example, can be created in days
• MDS ISO 9001:2000 and TickIT certification (with the International Organization for Standardization) includes our award-winning Managed Service, confirming it adheres to standards of quality that are recognized and respected throughout the world.

MDS Managed Service provides experienced resource and dedicated systems in three key areas:

Infrastructure Management

• Infrastructure design and procurement
• Capacity on demand to fulfil customer growth at agreed SLAs
• High-availability and geographic redundancy options
• Hosted service with Global Tier 3 data centre partners

Monitoring & Validation

• Unified monitoring of all Network, O/S, Database and Hardware elements
• Unified monitoring of application performance and customer experience
• 24/7 monitoring support
• A Service Portal that provides a single view of the monitored systems, operations and services
• Embedded process analytics for order to cash business assurance that significantly reduces risk and assures service levels to end customers

MDS Monitoring & Validation Services

Service Management

• Pre-defined Telecoms processes, including usage management, billing, credit control
• Agreed schedule for all daily processes according to requirements
• Dedicated team to oversee all back-end batch processes
• 24/7 operations
• Embedded analytics for revenue assurance
• Assured customer change processes
• Governance manual for day-to-day executive and operational guidance
• Service levels to cover all aspects of delivery
• Service Desk for incident and problem management, with 24/7 option available
• Support for CSP third-party interfaces

MDS Managed Services offers CSPs a lower cost, lower risk alternative to in-house customer management – without the need to sacrifice control, at a much lower Total Cost of Ownership. The service offers the flexibility to manage specific functions, systems, and third-party services freeing up key internal CSP resource to speed innovation.

Benefits

• Reduced risk
• Faster time to market
• Faster return on investment
• Lower CAPEX
• Free-up valuable internal resource