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Business e-billing & Analytics

Communication Service Providers (CSPs) are faced with the challenge of how to evolve their customers experience to new levels of interactivity with a single view of services and through unified communications channels. CSP's business customers especially have different and often more complex needs than consumer segments and so the e-enablement of the customer experience is important both as a differentiator and also a means to drive down costs, while improving efficiency.

Businesses of all sizes, from global enterprises to SMEs and sole traders, are looking for ways to efficiently manage the growing complexity of their communications services. They want to have timely access to a unified view of the spend across their organization, presented in a convenient and easy to understand manner that eliminates the need for paper bills.

MDS e-billing and analytics solutions provide your business customers with secure online access to their consolidated accounts and electronic billing information; allowing them to take control of their communications services. Our solutions empower your customers to make informed business decisions, enhance the loyalty of these valued customers, and reduce your operational and support costs.

Benefits

• Reduce costs - provide convenient online access to invoices, give customers immediate access to their bills and eliminate the cost of paper bill production.
• Capitalize on your assets and reduce risk - provide customers with a unified view of all services by consolidating account and billing information from multiple back office systems without the need to restructure your existing infrastructure.
• Increase customer satisfaction and reduce support costs - enhance billing transparency to empower your customers to analyze and manage their communications services, and reduce the number of billing enquiries.
• Reduce deployment times - light touch integration provides ease of deployment and fast time to value for the CSP and the end business customer.

Advantages

• Easy to use and flexible User Interface - enhance adoption rates and customer experience by providing customers with clear billing information, in a manner that is convenient to them.
• Powerful analytics and reporting - deliver comprehensive usage analysis and reporting capabilities customers need to take control of their communications services.
• Scalable solution - efficiently scale to support the needs of enterprise customers while providing your SME customers with an easy to use billing and expense management solution.
• Open interfaces - light-touch integration capabilities deliver rapid go to market with low risk integration, accelerated time to value and reduced TCO.