Convergent Opportunities
The convergence of communications, media and web is changing the way we think about content, connectivity and identity. Web 2.0 and SDP 2.0 have evolved from buzz words and concepts to expectations.
The convergence of services and the move from single service networks to multi-service networks – enabling fixed-mobile convergence (FMC) and multi-play – places more emphasis on customer experience and horizontal accessibility. The challenge is to raise those offerings to the service layer, independent of the underlying technologies and legacy systems.
The convergence of billing reflects the blurring of the lines between personal and business and, by extension, between real time and batch, facilitating both prepaid and postpaid in one system. The traditional split is becoming less relevant every day; we are all becoming customers.
While the drive for innovation must be delicately balanced against the need for cost control, these changes offer growth opportunities and also require new business dynamics to fully exploit the digital economy.
The history and future of Martin Dawes Systems and our customers are rooted in innovation and thought leadership. Contact us today to discuss how we can work together.
Process Innovation:
delivers meaningful transformation in a timely and cost-efficient manner.
- Our customers are quick to market with new propositions and can rely on error-free, automated order processing that scales with demand.
- The industry wants to be quicker to market with new propositions and modifications to existing offers. Implementing and automating processes separately from data enables our customers to benefit from error-free, automated processes that scale and give economies of scale across applications.
Operational Optimization:
offers data flow monitoring, business assurance and service support for greater profitability.
- Our customers benefit from a pre-integrated solution that maximizes revenue, controls leakage and supports on-the-fly configuration.
Service Efficiency:
provides a seamless and consistent experience across all customer interactions.
- Our customers can simultaneously reduce cost to serve and enhance the user experience.