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Solutions

The Communication Service Provider industry, as well as other Service Provider markets such as utilities, are going through unprecedented and profound structural change. The dynamics of global business have changed, with higher levels of transformation, increased competition and an overall need to focus on greater levels of market segmentation for differentiation. Understanding customers' changing needs in order to deliver exceptional and unified customer experience solutions has never been so important.

Several years ago MDS recognised that CSPs would need new customer models and greater degrees of focus and flexibility in order to serve competitive communications market segments, such as business. The innovation and technology pedigree that MDS has built over 20 years has been applied to provide a suite of solutions that puts on-line at the core of a service provider's strategy as well as the ‘single view’ principle, whether single view of the customer, single service, single bill or single channel.

MDS customer experience solutions and customer management solutions also recognise the complexity and differences of serving existing and new customer market segments, whether launching new MVNE based services, or building a specific CRM/Billing solution to enable a greater focus on business or multinational customer segments.

MDS solutions have ease of use, simplicity in integration and assurance at the heart of their make-up, ensuring:

• Fast time to value – in both solution implementation and the launch of services
• Removal of customer experience complexity – enabling a single view of the customer and unified communications channels to enhance enterprise customer experience
• Lower TCO and lower operational costs – MDS solutions enable operational cost savings while lowering technology TCO
• Flexibility and agility – business model enablement in challenging and changing markets.