Total Telco
Holistic Solution for a Streamlined Order-to-Cash-to-Care Process
We understand the market forces and business dynamics that drive change and, more importantly, cost for communications providers – an essential consideration when designing an end-to-end solution.
For us, design elements such as soft-coding, web services, integrated workflow and process orchestration are fundamental building blocks that enable flexibility and agility across the value chain. These are particularly valuable for rapid product and service introduction - critical in maintaining competitive advantage and achieving revenue growth.
Our modularized approach to system design introduces a holistic approach, eliminating the need for intensive development and customization – or the costly requirement to “rip ‘n’ replace” legacy systems. This modularized approach allows any of the core components to be quickly integrated into multi-vendor environments and optimizes the effectiveness of the end-to-end architecture.
Consistent order interface, with predictable form and function for all users, helps to eliminate confusion, speed time to resolution and promote a positive experience.
Independent product catalogue provides flexibility behind the order interfaces, with the ability to offer bespoke catalogues for enterprise customers and sales channels.
Dynamic process engine sits at the heart of the operator’s infrastructure to orchestrate order fulfilment and service provisioning activities. It eliminates errors, increases order throughput and reduces costs.
Flexible rating & billing engine for unified prepaid/postpaid/hybrid services, with all chargeable events on one bill. Unique data analytics platform for enhanced mediation and revenue assurance.
The eSuite framework provides a portfolio of independent and powerful rich internet applications, offering empowerment and personalization to the customer. eSuite reduces OPEX and improves the customer experience.