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Business Customer Research White Paper
Connecting with Business Customers' is an exclusive Business Customer Research White Paper commissioned by MDS, focused on taking the temperature of enterprise telecoms market right now. We discovered that:
- Gaining better control of telecoms cost is the #1 priority for 2011 (69%), followed by reducing overall telecoms spend (43%) and enhancing the value of telecoms services to the business (37%)
- 65% of telecoms managers recognise there are savings to be made by looking in greater details at telecoms bills and contracts but 52% say reviewing telecoms infrastructure is something they don’t really have time to do
- 38% have plans to reduce the number of CSPs they deal with – 96% of these plan to introduce unified communications
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