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Intelligent BSS Solutions

MDS has over 20 years experience in providing BSS solutions for Communication Service Providers – Telcos, Cablecos and Virtual Network Operators – and has one of the best and most scalable set of managed service capabilities and infrastructure in the global market today. MDS understands the need for today’s Service Providers to grow market share through product and service innovation at the same time as controlling costs. Similarly, the business market is demanding innovative convergent offerings such as Unified Communications, the technical and operational demands of which are significant, requiring a new agility and cost-efficiency on the part of the CSP. In response to this, the Intelligent BSS model from MDS offers a unique approach.

The Intelligent BSS model offers a standalone approach that supports complex offerings without the need for heavy integration to existing IT infrastructure. It introduces four distinct layers of BSS capability that disentangle data and process from systems, enabling seamless and cost-efficient operations across the order-cash-care value chain.

Billing Layer – delivers provisioning, rating and billing flexibility to support convergence across Wireless, Wireline and Satellite network services, with rapid go-to-market for new market offerings.

Process Analytics Layer – provides revenue and service assurance through holistic data analytics, reducing revenue leakage and fraud, and delivering consolidated business intelligence.

Process Orchestration Layer – automates the order management and service provisioning processes across the customer lifecycle, reducing the cost to serve and increasing order volume throughput.

Customer Experience Layer – provides business customers with a single view of their organization, services and Telecoms spend through online services, and a single point of contact for problem resolution through the service centre.

MDS Intelligent BSS enablers include:

• Rapid time-to-market
• Proven technology and open architecture
• Proven scalability up to millions of subscribers
• Market agility and differentiation
• Sophisticated business assurance and intelligence
• Cost-efficient operations
• Built for purpose, enterprise-class systems
• Leverage and extend existing IT infrastructure
• Seamless customer experience