Welcome to the MDS Media Centre
Enterprise Customer Experience White Paper (with e-billing and e-care)
This paper outlines the business issues, the approach and the environment needed to enable the single view strategy, i.e:
- Single view of customer.
- Single view of products and portfolio.
- Single point of contact, and
- Single billing and reporting.
We take the view that there are two aspects to Customer Experience:
- What drives Customer Experience? This is in terms of what value can be added to enhance the existing experience.
- What impacts Customer Experience? This is the experience that customers have with their existing service levels, being everything from network quality to interaction with CSPs.
Complete your details below to access the full paper:
- Please enter your First Name.
- Please enter your Last Name.
- Please enter your Job Title.
- Please enter your Company.
- Your Email Address is either empty or has the wrong format, please enter a correct Email Address.
- Your Email Address doesn't seem to match, please check again.
- Please select your Country.
- Please select a Reason for Enquiry, if you have selected other then make sure you have stated why
All fields marks with * are required to complete the form.
Recent Downloads
